Activity entry not included (unless stated). To check availability message us on WhatsApp +64204241375 before booking. Credit/Debit Card fees apply. Select your preferred currency below.
FAQ's
Before reaching out to the CHC Crew Tours team, we recommend reviewing the following frequently asked questions. Many queries can be answered here to help streamline communication.
1. Do I need to contact you before booking online?
Yes, it is essential to contact me prior to booking. We are a small operator of the tours, availability can change unexpectedly, and pre-communication allows us to plan accordingly. This also ensures you don't book and pay for a tour when we may not be available.
2. What is the duration of the tours?
The duration of each tour varies. The approximate length of each tour is specified in the individual tour description.
3. What time do the tours depart and return to the hotel?
Departure and return times are listed in the tour descriptions and are designed to accommodate typical crew layovers.
4. What happens if I fail to show up for a tour after having made a payment?
No-shows are non-refundable. Please refer to our Cancellation/Refund Policy for more details.
5. Are the prices listed per person or based on group size?
All prices are listed on a per-person basis, however we have tried to keep these prices low to suit all group sizes.
6. What is the maximum number of passengers you can accommodate?
Currently, our primary vehicle accommodates up to 9 passengers.
For groups exceeding 9 passengers, we can arrange a larger vehicle (up to 11 passengers, or 14 in rare cases) with advance notice. We also have some other drivers that we sub-contract too to assist for groups larger that 11 pax and groups will be split across two vehicles. Availability of larger vehicles or additional driver is subject to confirmation.
Minimum Passenger Requirement (Terms & Conditions)
All tours have a minimum number of crew required to operate.
(Refer to individual tour descriptions on the website to see prices per gorup size for your tour)
7. What if our group exceeds 11 passengers?
If your group exceeds 11 passengers, please contact us directly to discuss alternative arrangements.
8. How do I pay for the tours?
Tours are to be booked and paid directly through the website. On some occasions we will accept cash, however this must be paid upon arrival at the hotel and the day prior to the tour. Accepted currencies include NZD, USD, and AUD. The price will remain the same across all currencies. For example, if the price is NZD 100, the equivalent price in USD or AUD will also be 100, to cover exchange fees, our time to go exchange the currency, and any currency fluctuations.
9. How many drivers are there?
We have one sole driver for all tours. As such, if your group has varying preferences, it is advisable to come to a consensus regarding the chosen tour. On some occasions we do have subcontracted drivers to assist when busy and provide different tours to different groups in the same day. Tours need to be booked and arranged in advance for us to secure a sub-contractor driver.
10. What happens if the weather conditions are unfavorable?
Tours are conducted in all weather conditions. However, if the weather is severe, we may offer alternative activities to ensure a positive experience, or, if necessary, we may cancel the tour. Please refer to the Cancellation/Refund Policy for more details on such situations.
11. Do you offer discounts?
Currently, CHC Crew Tours does not offer discounts. We aim to keep costs as low as possible by including entry fees to activities in the tour price. Running costs in New Zealand are relatively high.
Occasionally, we may offer promotions through our social media platforms. Follow us on Instagram (@chccrewtours) to stay updated on these special offers.
12. Do you provide food or drinks on the tours?
Most tours do not include food or drinks. You are welcome to bring water bottles from the hotel if you wish to stay hydrated.
Some tours may offer breakfast as part of the package—please refer to the specific tour description for details.
For tours without meals included, we recommend having breakfast or meals prior to pick-up. However, if you wish to have meals during the tour, you may use any free time for this purpose.
13. What happens if we are late returning from the tour?
CHC Crew Tours makes every effort to ensure all tours are completed within the allotted time, taking into account potential layover contingencies. However, if unforeseen circumstances cause a delay, CHC Crew Tours does not accept any liability for consequences with your airline or employer.
You agree that you are participating in the tour at your own risk, and CHC Crew Tours will not be held responsible for any delays or consequences resulting from them.
14. How can I best contact you?
You can reach us via WhatsApp at +64 20 424 1375. When you first message, you will receive an automatic reply. We will respond as soon as we are able. Please be mindful of the time difference in New Zealand when contacting us.
15. Do you offer tours to locations not listed on your website?
Yes, we can arrange tours to additional destinations upon request. Please contact us via WhatsApp at +64 20 424 1375 to discuss your desired location. All tours require a minimum number of passengers.
16. What is included in the tour prices?
All prices include trasnport with pick up from your respective hotels and some tours may include breakfast or the specific activity—please refer to the specific tour descriptions for details.
For tours that do not include meals, we recommend eating before pick-up. However, you are free to enjoy meals during any designated free time on the tour.
You are advised to purchase your activity for the tour direct with the activity provider such as the Alpaca Farm, Dolphins Boat Cruise, Heli or Glacier Boat Cruise or Pools entries prior to booking with us unless otherwise staetd as included in the tour. (Check tour descriptions)
Alpaca Farm, Hot Pools can be paid on arrival at the activity if not booked online prior but your bookings with CHC Crew Tours must be made in advance to secure any tour as operating.
Please note that all bookings with CHC Crew Tours are subject to a booking fee and credit card processing fees.
17. Do you provide refunds?
Please review our Refund Policy, which can be found in the "Terms & Conditions" section of our website.
18. What happens if I fall sick and can no longer attend the tour?
Please review our Refund Policy, which can be found in the "Terms & Conditions" section of our website.
19. Do you pick up guests from the hotel?
Yes, we are familiar with the hotels where international crew members stay and will pick you up directly from your hotel. Please ensure you are in the hotel lobby at least 15 minutes before the scheduled departure time. Departure times are firm, and check-in for tours closes 10 minutes before departure.
No-shows will not be refunded.
20. Why is there a credit card surcharge?
The credit card surcharge is applied by Visa and MasterCard, and it is passed on to the customer by the payment platform HitPay
As a small business, we am unable to absorb these fees, so they are passed on to customers during the booking process, similar to other online providers.
If you have further questions or need assistance, please don't hesitate to contact us. We look forward to hosting you on one of our tours!